# Manage reports

## Good to know and follow

* Please **don't break the rules**. If you don't follow Program SLA we will delist you from the HackenProof platform 
* Please **don't try to downgrade** the hacker reward or hide the real severity of the report. If you don't follow the rules we will delist you from the HackenProof platform 
* The final decision on severity level and a bounty is always on the client
* If you triage reports by yourself we may still ask you to allow us to review some reports if researchers have notified us of a reduced reward or severity
* We review all incoming reports within 2 hours during business hours. And not more than 16 hours even if it's weekends or holidays

## Triaged by HackenProof

95% of our customers choose HackenProof triage (sorting) services, if you are one of them, then don't worry about the reports, our team will take care of them in time

* We will review all incoming reports due to your rules and provide the necessary information to make the final decision on time
* All relevant conversations between you and the Hackenproof triage team will take place on the platform or in a pre-arranged private group (on Slack, Discord, Signal, etc.). 
* If you want to make a report (bug) disclosure, our team can help you to create a professional social media blog post and articles to cover this topic

## Triaged by Customers

* Please be sure your triage team follows the program SLA and rules of HackenProof
* If you need any help with report triage, communication with researchers, or payments please ping the HackenProof team in a pre-arranged private group (on Slack, Discord, Signal, etc.). 
* If you want to make a report (bug) disclosure, our team can help you to create a professional social media blog post and articles to cover this topic