Manage reports

Good to know and follow

• Please don't break the rules. If you don't follow Program SLA we will delist you from the HackenProof platform

• Please don't try to downgrade the hacker reward or hide the real severity of the report. If you don't follow the rules we will delist you from the HackenProof platform

• The final decision on severity level and a bounty is always on the client

• If you triage reports by yourself we may still ask you to allow us to review some reports if researchers have notified us of a reduced reward or severity

• We review all incoming reports within 2 hours during business hours. And not more than 16 hours even if it's weekends or holidays

Triaged by HackenProof

95% of our customers choose HackenProof triage (sorting) services, if you are one of them, then don't worry about the reports, our team will take care of them in time

• We will review all incoming reports due to your rules and provide the necessary information to make the final decision on time

• All relevant conversations between you and the Hackenproof triage team will take place on the platform or in a pre-arranged private group (on Slack, Discord, Signal, etc.).

• If you want to make a report (bug) disclosure, our team can help you to create a professional social media blog post and articles to cover this topic

Triaged by Customers

• Please be sure your triage team follows the program SLA and rules of HackenProof

• If you need any help with report triage, communication with researchers, or payments please ping the HackenProof team in a pre-arranged private group (on Slack, Discord, Signal, etc.).

• If you want to make a report (bug) disclosure, our team can help you to create a professional social media blog post and articles to cover this topic