# Manage reports ## Good to know and follow * Please **don't break the rules**. If you don't follow Program SLA we will delist you from the HackenProof platform * Please **don't try to downgrade** the hacker reward or hide the real severity of the report. If you don't follow the rules we will delist you from the HackenProof platform * The final decision on severity level and a bounty is always on the client * If you triage reports by yourself we may still ask you to allow us to review some reports if researchers have notified us of a reduced reward or severity * We review all incoming reports within 2 hours during business hours. And not more than 16 hours even if it's weekends or holidays ## Triaged by HackenProof 95% of our customers choose HackenProof triage (sorting) services, if you are one of them, then don't worry about the reports, our team will take care of them in time * We will review all incoming reports due to your rules and provide the necessary information to make the final decision on time * All relevant conversations between you and the Hackenproof triage team will take place on the platform or in a pre-arranged private group (on Slack, Discord, Signal, etc.). * If you want to make a report (bug) disclosure, our team can help you to create a professional social media blog post and articles to cover this topic ## Triaged by Customers * Please be sure your triage team follows the program SLA and rules of HackenProof * If you need any help with report triage, communication with researchers, or payments please ping the HackenProof team in a pre-arranged private group (on Slack, Discord, Signal, etc.). * If you want to make a report (bug) disclosure, our team can help you to create a professional social media blog post and articles to cover this topic --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hackenproof.com/dashboard/company-dashboard/manage-reports.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.