# Report Submission Requirements

To maintain high-quality submissions and reduce spam, HackenProof applies certain restrictions that may affect your ability to submit reports.

Please review the following policies before submitting.

### 1. Reputation-Based Access

Some programs require a minimum amount of **reputation points** to submit reports.

If you do not meet the required threshold, you will not be able to submit.

<figure><img src="/files/tNfB9rngBFliDRby9lRk" alt=""><figcaption></figcaption></figure>

#### How to increase your reputation:

* Submit valid reports to other programs
* Complete your profile
* Participate actively on the platform
* Request guidance via our Discord support channel

More info about points can be found [here](/bug-bounty/reports-basics/points-guide.md).

> Reputation helps us ensure that researchers submitting to sensitive programs have proven experience.

### 2. Paid Submissions

Certain programs use a **paid submission model**.

<figure><img src="/files/GBrKHUdhxE64WnIuiDAF" alt=""><figcaption></figcaption></figure>

This means:

* Each report submission requires a fee
* The fee amount is defined by the program owner
* ***Please note:*** fees for paid submissions in Audits are non-refundable.

#### How it works:

* The submission fee is deducted from your **HackenProof balance**
* If your balance is insufficient, you will not be able to submit

#### How to fund your balance:

* Use existing funds on your account
* Make a deposit via support

To deposit funds:\
→ Please create a support request in our Discord, and the team will guide you through the process

### Refund Policy&#x20;

We aim to ensure fair treatment for researchers.

In the following cases, your **submission fee will be fully refunded**:

* If your report is marked as **Duplicate** (valid issue already reported)

> A duplicate still confirms a valid issue exists. The refund ensures you are not penalized for reporting real findings.

Refunds are processed as a **balance cashback** to your HackenProof account.

### Support & Special Cases

We provide additional support for specific situations:

#### 🏆 Top 100 Researchers

If you are in the **Top 100 leaderboard** and encounter an urgent issue:

* You can request account credit via support
* Our team will review and may fund your submission

### Important Notes

* Paid submissions are not intended to penalize valid research, but to reduce spam and improve triage efficiency
* In case of valid duplicates or edge cases, the team may review and compensate accordingly
* Always review program-specific policies before submitting

### Need Help?

If you have any questions or need assistance:\
→ Reach out via our [Discord support channel](https://discord.gg/uFW4xqEU)


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