# Report Submission Requirements

To maintain high-quality submissions and reduce spam, HackenProof applies certain restrictions that may affect your ability to submit reports.

Please review the following policies before submitting.

### 1. Reputation-Based Access

Some programs require a minimum amount of **reputation points** to submit reports.

If you do not meet the required threshold, you will not be able to submit.

<figure><img src="https://2686245090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Faou7mxABOvrk0uZ81vUx%2Fuploads%2FTIUjQScrecZRczjSwkQj%2Fimage.png?alt=media&#x26;token=3acecbe0-5357-48a6-9b92-b50622c4070b" alt=""><figcaption></figcaption></figure>

#### How to increase your reputation:

* Submit valid reports to other programs
* Complete your profile
* Participate actively on the platform
* Request guidance via our Discord support channel

More info about points can be found [here](https://docs.hackenproof.com/bug-bounty/reports-basics/points-guide).

> Reputation helps us ensure that researchers submitting to sensitive programs have proven experience.

### 2. Paid Submissions

Certain programs use a **paid submission model**.

<figure><img src="https://2686245090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Faou7mxABOvrk0uZ81vUx%2Fuploads%2FCkovUkFA9pfnRoD7EsdZ%2Fimage.png?alt=media&#x26;token=95ff6e15-469a-460e-9472-117517f9847d" alt=""><figcaption></figcaption></figure>

This means:

* Each report submission requires a fee
* The fee amount is defined by the program owner

#### How it works:

* The submission fee is deducted from your **HackenProof balance**
* If your balance is insufficient, you will not be able to submit

#### How to fund your balance:

* Use existing funds on your account
* Make a deposit via support

To deposit funds:\
→ Please create a support request in our Discord, and the team will guide you through the process

### Refund Policy&#x20;

We aim to ensure fair treatment for researchers.

In the following cases, your **submission fee will be fully refunded**:

* If your report is marked as **Duplicate** (valid issue already reported)

> A duplicate still confirms a valid issue exists. The refund ensures you are not penalized for reporting real findings.

Refunds are processed as a **balance cashback** to your HackenProof account.

### Support & Special Cases

We provide additional support for specific situations:

#### 🆕 New to HackenProof?

* You can receive a **free $5 submission coupon**
* Requirements:
  * Complete KYC
  * Submit a support request via Discord

#### 🏆 Top 100 Researchers

If you are in the **Top 100 leaderboard** and encounter an urgent issue:

* You can request account credit via support
* Our team will review and may fund your submission

### Important Notes

* Paid submissions are not intended to penalize valid research, but to reduce spam and improve triage efficiency
* In case of valid duplicates or edge cases, the team may review and compensate accordingly
* Always review program-specific policies before submitting

### Need Help?

If you have any questions or need assistance:\
→ Reach out via our [Discord support channel](https://discord.gg/uFW4xqEU)